An accessibility policy is an internal organizational document that defines your company’s governance, roles, and procedures for implementing, maintaining, and measuring accessibility. It serves as a guiding framework to ensure compliance with legal mandates like the Americans with Disabilities Act (ADA) and the European Accessibility Act (EAA).A robust accessibility policy differs from a public-facing accessibility statement, which simply communicates your current conformance level to users and gives them a way to report issues.Essential Components to Include To be effective, your policy should clearly outline the following sections:Statement of Commitment: Expresses your organization’s core dedication to inclusion and equity.Policy Scope: Specifies exactly which digital assets (websites, apps, documents) and physical environments (offices, facilities) are covered.Legal Framework: References the standards your company adheres to, such as the Web Content Accessibility Guidelines (WCAG).Roles & Responsibilities: Defines who is responsible for implementation, from HR and management to developers and content creators.Accommodation Processes: Details how employees or candidates can request workplace accommodations and what to expect during the process.Monitoring & Training: Outlines how your organization conducts regular testing, monitors ongoing compliance, and trains staff.Feedback Mechanisms: Provides a way for users to report barriers, suggest improvements, or request support.Why You Need OneA well-defined policy promotes consistency and accountability. It guides your internal teams through workflows, helps handle software or facility exceptions, and transforms accessibility into a concrete, reliable part of daily operations.If you’d like to get started, tell me:What is the nature of your organization (e.g., e-commerce, software, local government, physical retail)?Do you need to focus primarily on digital/web accessibility or workplace/physical accessibility?